You may use your Google account, Facebook account, or manually input your email and create a password on the Fynatic app.

Absolutely, accessing Fynatic is a breeze! Simply use your existing Affyn account credentials - your email and password - to log in and get started.

Yes, you can bind your Google and Facebook accounts to your Affyn account as long as the email address used for your Affyn account is the same as the one used for your Google and Facebook accounts.

Yes, tourists and foreigners can still register and use Fynatic in the country available.

Yes, you can delete your Fynatic account directly through the app. Go to Account Setting page, select Settings, select Delete Account, Confirm your account deletion.

Yes, you can scan any receipt to earn points as long as it meets our specific requirements.

You may check your receipt submission status. If the status is failed, you will not receive any points. If the status is successful but no points were credited, please submit a support ticket through our feedback form in the app or send an email to fynatic_usersupport@affyn.com.

There is no maximum number of receipts you can scan per day. However, the number of points you can earn is capped at 500 points per day. This limit resets daily at 00:00 AM.

The number of reward points you earn per receipt varies: From our Fynatic merchants: A multiplier is assigned to each Fynaitc merchant which will be specified in the app. The total points rewarded will be the amount x multiplier (cap at a maximum of 500 points per day). From non-Fynatic merchants: Each receipt successfully uploaded will receive 5 points, regardless of the amount on your receipt.

No, each receipt can only be scanned once for points. Duplicate scans of the same receipt are not eligible for additional points. Make sure to scan unique receipts to continue earning points effectively.

Yes, receipts must be scanned within 2 days from the receipt date.

No, you cannot re-upload a rejected receipt.

Yes, you can upload a receipt from your mobile phone. Currently, we only support JPEG and PNG formats.

If your receipt is handwritten, edited, duplicated, or expired, then your receipt will be rejected. Affyn's decision is final.

Yes, any unused reward points will expire after 12 months. Additionally, your membership will experience a decay if you do not scan any receipt for 30 consecutive days.

Membership points do not expire but inactivity will result in 10% decay of membership points. To prevent this, you need to successfully upload at least 1 receipt per month.

You can earn up to 500 points per day. It will reset at 00:00 AM following your local timezone.

You can use your points to redeem vouchers, which can be applied for discounts at participating merchants' online or offline stores. Simply choose the vouchers you'd like to redeem using your points and apply them at checkout to enjoy your savings.

To use your redeemed vouchers, follow these steps: Navigate to the Rewards page and click on the 'My Rewards' tab. You'll see a list of all the vouchers you have redeemed. To activate a voucher, swipe it to reveal the voucher code. Activate your voucher(s) only when you are ready to use them, either online or at a physical store of the merchant. Once activated, the voucher(s) will expire after 10 minutes.

Try refreshing your app. If it still didy't appear, please submit a support ticket through our feedback form in the app or send an email to fynatic_usersupport@affyn.com.

Please ensure that the voucher has not expired and you fulfil all the Terms & Conditions listed by the merchant. But if all has been fulfilled but the merchant still rejects the voucher, inform us via our feedback form in the app or send an email to fynatic_usersupport@affyn.com.

KYC is Know Your Customers. No, KYC is not required to use Fynatic or to claim the rewards on Fynatic.